Shipping and handling fees

We ship with DHL GoGreen. Shipping costs within Germany are €4.90. For all other countries a) EU member states €9.90 and b) non- EU member states €15.90. The shipping costs are shown separately in the "order summary" as "shipping".

The shipping costs are stated in the "order summary" under the heading Shipping and can therefore be seen before clicking the purchase button.

If delivery is made to countries outside the European Union, you as the customer are responsible for paying all applicable customs duties or other fees. Please note that these local charges (in particular customs duties, sales taxes, transfer/service fees) are at your expense.

Please also note that shipping and handling charges include more than just postage. They also cover shipping insurance, shipping employee labor costs, and packaging. If you have any questions or comments, please let us know.

delivery time
We do our best to
ensure that your AM Bunkers arrive as quickly as possible. If the items are in stock, your order will usually arrive within the working days listed below.

Germany
2-4 workdays

EU
Premium: 2-8 working days

Europe outside the EU
Premium: 5-14 working days

rest of the world
Premium: 5-21 working days

If individual items require a longer delivery time, your order will be dispatched either as soon as all items are in stock, or in individual shipments if they can be used individually and this makes economic sense.

Returns
Returns are possible within 14 days from the day on which you or a third party other than the carrier designated by you takes possession of all the goods.

You will have to bear the direct cost of returning the goods. For more information, see the Returns & Cancellations section below.

For further support or individual inquiries, please do not hesitate to contact us at talk@am-bunker.com.

 

Returns & Cancellations

As a “consumer” you have a right of withdrawal in accordance with the following provisions:

(1) You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of all the goods.
To exercise your right of withdrawal, you must inform us (A.M. Bunker, Hertzstraße 71, Haus 6, 13158 Berlin, Germany, Owner/Managing Director: Andreas Mühe) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. See (7) Withdrawal form for details.

(2) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

(3) If you cancel this contract, we will refund all payments that we have received from you, including delivery costs, promptly and at the latest within 30 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for the refund. If you use a PayPal account to pay, please note that the time frame for such refunds is beyond our control and depends on PayPal.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling by you which is not necessary to check the quality, properties and functioning of the goods.

(4) The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are expressly tailored to the personal needs of the consumer.

(5) The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole place of residence and delivery address at the time the contract is concluded is outside the European Union.

(6) General information
Please avoid damaging or contaminating the goods. We will only accept flawless goods in their original condition with all labels attached and in their original packaging. Please send the goods in protective packaging if necessary. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
Please do not send the goods back to us freight collect.
Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal. Please note, however, that if the products have lost value when returned to us, we can demand reimbursement of the loss in value.

(7) Cancellation form
If you want to withdraw from this contract, please fill out our withdrawal form and send it back to us. The use of the form is not mandatory if the information required under (2) of this paragraph is met.

Send to:

A.M. Bunker
Hertzstrasse 71, House 6

13158 Berlin, Germany
Owner/Managing Director: Andreas Mühe
Email: talk@am-bunker.com