RIGHT OF WITHDRAWAL AND RETURN

(1) Customers who are consumers shall have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to their commercial nor their independent professional activity:

(2) You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of all the goods. To exercise your right of withdrawal, you must inform us (A.M. Bunker, Hertzstraße 71, Haus 6, 13158 Berlin, Germany, talk@am-bunker.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or email). You may use the attached sample withdrawal form for this purpose, but this is not mandatory.

 

(3) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

(4) If you cancel this contract, we will refund all payments that we have received from you, including delivery costs, promptly and at the latest within 30 days from the day on which we received notification of your cancellation of this contract. For the refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. No fee will be charged for the refund. If you use a PayPal account to pay, please note that the time frame for such refunds is beyond our control and depends on PayPal. You will bear the direct cost of returning the goods.

(5) We have the right to withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling by you which is not necessary to check the quality, properties and functioning of the goods.

(6) The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are expressly tailored to the personal needs of the consumer.

(7) The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a Member State of the European Union and whose exclusive place of residence and delivery address is outside the European Union at the time the contract is concluded.

(8) General information
Please avoid damaging or contaminating the goods. We will only accept flawless goods in their original condition with all labels attached and in their original packaging. If necessary, use protective packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
Please do not send the goods back to us freight collect.
Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal. Please note, however, that if the products have lost value when returned to us, we can demand reimbursement of the loss in value.

(9) Cancellation form
If you wish to withdraw from this contract, please fill out our withdrawal form and send it back to us. The use of the form is not mandatory if the information required under (2) of this paragraph is met.

to send to:

A.M. Bunker

Customer Service
Hertzstrasse 71, House 6

13158 Berlin, Germany

 

ORDERS AND COMPLAINTS

Please direct any questions about your order or complaints to our customer service team: talk@am-bunker.com

 

ALTERNATIVE DISPUTE RESOLUTION

The EU Commission has provided a platform for alternative dispute resolution. The platform offers consumers the opportunity to resolve disputes relating to their online order without having to go to court. The dispute resolution platform can be reached via the following external link: ec.europa.eu/consumers/odr.

We will endeavour to resolve any disputes arising from our contracts amicably. However, we are not obliged to participate in an arbitration procedure and unfortunately cannot offer you the opportunity to participate in such a procedure.

 

DATA PROTECTION

You acknowledge and agree to be bound by our privacy policy.

 

COPYRIGHT

We hold the copyright to this website. You may only print or save information and content from this website for personal use. All images on the website www.am-bunker.com are the intellectual property of Andreas Mühe / AM Bunker and may not be used by third parties without the express consent of Andreas Mühe / AM Bunker.

 

FINAL PROVISIONS, APPLICABLE LAW

(1) Should one or more provisions of these General Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

(2) If the customer acts as a consumer within the meaning of the German Civil Code, all legal relationships between the parties shall be governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods, and the exclusive place of jurisdiction for all disputes arising from this contract shall be the customer's place of residence. This choice of law shall only apply to customers to the extent that it does not deprive them of the protection guaranteed by mandatory provisions of the law of the state in which the respective customer has their habitual residence (principle of the principle of the rule of doubt).

(3) If the customer is a merchant within the meaning of the German Civil Code (BGB), the exclusive place of jurisdiction for all disputes arising from this contract is the place of residence or business of the seller (AM Bunker, owner Andreas Mühe).

CANCELLATION FORM

If you wish to cancel your order, please fill out this form and send it back to:


A.M. Bunker

Hertzstrasse 71, House 6

13158 Berlin, Germany
Owner/Managing Director: Andreas Mühe

talk@am-bunker.com

Download File